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Call Centre Agents - Candidate Southampthon City College (PTY) LTD Johannesburg

Posted by Pretty Private Johannesburg
Call Centre Agents - Candidate Southampthon City College (PTY) LTD

Ad Details: Call Centre Agents - Candidate Southampthon City College (PTY) LTD Johannesburg, Eastern Cape, South Africa, ZA

Call Centre Agents - Candidate Southampthon City College (PTY) LTD
About the Job
An expanding company is seeking a number of Call Centre Agents for its Gauteng based contact centre.

The organisation is global and the role will be based at their Johannebsurg headquarters. The main purpose of the Call Centre Agents will be to ensure that all customer telephone claims are administered efficiency and effectively within the framework of the policy terms and conditions providing a straight forward, empathetic and positive experience on every call.

As the Call Centre Agent your duties will include:
• Responding to phone, fax and e-mail based customer enquiries and requests via the appropriate system while following established policies, procedures, and contractual obligations.
• Handling customer service requests, primarily inbound calls, in a prompt, courteous, and efficient manner, ensuring that the needs of the customer are met, service is rendered, and the customer is kept apprised of the status of their request.
• Interpreting insurance policy coverage to approve or deny claims.
• Interpreting and processing any expression of dissatisfaction and escalated complaints provided by customers and attempt to resolve within the organisation and guidelines.

To be a successful Call Centre Agent you will have the following skills and experience:
• NO Previous contact centre experience Needed.
• Excellent customer service skills.
• Excellent communication skills.
• Insurance claims experience is an advantage

You will be working 5 days on a shift rota basis between the hours of 8am to 5pm Monday to Friday and Sometimes 9am to 3pm Saturday and Sunday.

In return the Call Centre Agent will receive a salary per month plus a performance related bonus.

Contact Pretty For Applications To 011 042 1376 / 073 848 2920 Applications Are Also Done On Whatsapp At 073 848 2920
Southampthon City College (PTY) LTD 12,100 ZARLess than 1 year Part time Grade 10 International
✔ Do not forget to mention AFRIBABA during your call!
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