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frontdesk help operators,customer service and call centre positions 8500p/m Johannesburg

Posted by charmaine Private Johannesburg South, Gauteng
frontdesk help operators,customer service and call centre positions 8500p/m

Ad Details: frontdesk help operators,customer service and call centre positions 8500p/m Johannesburg South, Gauteng

Call Center Representative Responsibilities

Include:

Managing large amounts of inbound and outbound calls in a timely manner
Following communication “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives

call center representative job description
Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
hcdrillingandpumpsupplies 8500 ZARLess than 1 year Full time grade 10-12 Regional
✔ Do not forget to mention AFRIBABA during your call!
✔ Apply for this job offer
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